HomeGeneral ChatMad as Hell? Are You Going to Take It?


Mad as Hell? Are You Going to Take It? — 6 Comments

  1. Great, had my head down working on several projects and missed this gem of an announcement. This added on top of the general sense I get that Novell is continuing to look for the next WalMart to sell to while dismissing it death throes elsewhere (mid/med market) to poor partner performance…and now what seems like a drift back to its direct days, tells me this is a company that is worse off than any of us thought.

  2. 1st reply- http://forums.novell.com/novell-community-forums-stuff/community-chat/387306-novell-support-response.html

    As a result of your feedback and further analysis on our part, I’d like to let you know that we have decided NOT to move forward with the knowledgebase portion of the plan. To be clear, ALL knowledgebase content, including Technical Information Documents, for all Novell products will continue to be freely available to all Novell customers and partners—regardless of maintenance or subscription status.

    Your comments reminded us that our knowledgebase is a critical self-support mechanism for Novell products and that Novell support forums are greatly enriched by the direct and valuable contributions of a community, including many of you. Accordingly, continuing access to these resources on an unrestricted basis is the right choice.

    We do intend to proceed with our planned policy changes requiring current maintenance to access patches and support packs. We recognize, however, that a longer notification period would allow customers to properly plan and budget for this change. As a result, we will be announcing a new date when this policy will go into effect.

    We fundamentally believe in the value of our maintenance program and the quality and functional enhancements we deliver through our patch and service pack updates.

    We appreciate the quick and candid feedback this community provided. We believe these changes balance the concerns you’ve raised and our ability to deliver innovation and support over the long run.

    Thank you again for your passion and support of Novell.
    Colleen O’Keefe
    Novell Services

  3. Pingback:Danita’s Desk » Blog Archive » Thanks for listening Novell!

  4. I just left a comment on the Novell site and voiced my concern. Lets be real here.
    When I buy a product from Novell, Microsoft, Ibm, HP, Dell, I want it to work. Does that always happen? Hell know. I have patched Winxp about 10 time to keep it working and safe. I have patched Novell products many times also just to keep it from blowing up and making me looking bad for recommending and installing the product. Have I had the same issues with windows box’s? Hell yes! I have to get patch’s all the time and guess what they are free I don’t have to pay for a MS problem.

    Thanks all

Leave a Reply

HTML tags allowed in your comment: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>